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What can we help you find?


Login

 How do I access the EBS?

You can only access the EBS if your name and email address are already registered in the system. If you’re not sure if your account is already made, contact the person in charge of registering EBS accounts in your organization. Once your account is secured, only then can you log in. For the step-by-step process of logging in, you may refer to this guide.


 Why am I not able to log in?

Make sure that you are accessing the EBS using the email that was registered in the system to create your account. If you’re not able to log in, it’s possible that (1) you don't have an EBS account yet or (2) you’re using a different email from the one registered in the system. Either way, check with your administrator about your account details.


Tool Use

 How do I use the EBS?

First, you should have an account made by the person in charge of creating EBS accounts in your organization. For the step-by-step use of the EBS tools, you may refer to the /wiki/spaces/EBSDrafts/pages/29277880913. Currently, we only have the EBS Core-Breeding but the rest of the tools are underway.


 How do I get started on the EBS Core-Breeding tool?

To have a good start on the EBS Core Breeding, we highly encourage that you get familiar with its workflows and some key terms that are used in the tool. In that case, you may refer to the EBS Overview guide to get you started.


User Support

 I'm encountering an issue with the EBS - what do I do?

For bugs and feature requests, report your issue to the EBS Service Desk.


 Where do I request for assistance when using the EBS?

If you want to have support or assistance as you use the EBS, report your issue to the EBS Service Desk.


 Can I request training on the EBS?

If you wish to have training for your group, you may send your request to the EBS Service Desk. Watch out also for our upcoming eLearning course which is part of our training initiative to get you equipped in the EBS.


 Where can I get user support resources?

For everything you need to get started on the EBS, refer to our EBS Guide.


 Where can we get updates on the EBS?

You may find the latest features, improvements, and fixes on the EBS on the EBS Releases Notes.


Not finding the help you need?

Reach us through the EBS Service Desk.


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