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What can we help you find?

Login

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titleHow do I access the EBS?

You can only access the EBS if your name and email address are already registered in the system. If you’re not sure if your account is already made, contact the person in charge of registering EBS accounts in your organization. Once your account is secured, only then can you log in. For the step-by-step process of logging in, you may refer to this guide.

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titleWhy am I not able to log in?

Make sure that you are accessing the EBS using the email that was registered in the system to create your account. If you’re not able to log in, it’s possible that (1) you don't have an EBS account yet or (2) you’re using a different email from the one registered in the system. Either way, check with your administrator about your account details.

Tool Use

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titleHow do I use the EBS?

First, you should have an account made by the person in charge of creating EBS accounts in your organization. For the step-by-step use of the EBS tools, you may refer to the /wiki/spaces/EBSDrafts/pages/29277880913. Currently, we only have the EBS Core-Breeding but the rest of the tools are underway.

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titleHow do I get started on the EBS Core-Breeding tool?

To have a good start on the EBS Core Breeding, we highly encourage that you get familiar with its workflows and some key terms that are used in the tool. In that case, you may refer to the EBS Overview guide to get you started.

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Troubleshoot

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titleWhy can't I finalize my experiment?

You can only finalize your experiment if all of your entries have a designated package or seed source. In the Entries tab, you can check the Availability column and ensure that each entry has a

Status
colourGreen
titleselected
status. For entries with a
Status
colourBlue
titleSELECT
status, you need to select packages per entry.

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titleWhy is the status of an entry 'unavailable'?

An

Status
colourRed
titleunavailable
status means that there are no available packages for that entry in your program. New seed sources for the entry will have to be made available for your experiment. You can do this by: 1) harvesting materials for the entry, or 2) transferring packages from another program to yours.

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titleWhy can't I see my experiment in the Experiment Manager tool?

There are two ways to troubleshoot this issue:

  1. Check if you already finalized the experiment in the Experiment Creation tool. Once done, the experiments can be accessed in the Experiment Manager tool, or

  2. Check if you are using the correct data filter for your program by viewing the program’s acronym displayed in the menu bar. If the program is incorrect, you can change it using the data filter ((blue star)) icon.

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titleWhy am I getting a 504 error?

A 504 error may be a temporary error caused by a high volume of traffic towards the server or site. You may want to try again later or submit an ESD ticket for further assistance if the problem persists.

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titleWhy do I have a failed harvest status?

This status indicates that the harvest record creation was unsuccessful. You can check if you have incompatible data (e.g., no recurrent parent found for backcross) in the affected plot/cross. If the error persists, send a support ticket in the ESD.

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titleHow can I receive/see/check the materials transferred to me?

You can see this information in the Inventory Manager tool. if you are expecting to receive packages from another program, you can see a transaction record in the Seed Transfer tab’s data browser. Once the transaction status is set to

Status
colourBlue
titleSENT
, you can now receive ((blue star)) the packages. You can also view the details of the materials transferred to you by clicking the eye icon ((blue star)) beside the respective transaction. The received materials can then be used for your experiments.

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titleWhy are my field layout coordinates missing?

Missing field layout coordinates might mean that you did not tick the checkbox for "Design layout matches Planting area and Field layout" when you generated the location. You can still upload your field coordinates by downloading ((blue star)) the mapping file of the occurrence you wish to fill-out and then uploading it back to EBS. You can download the mapping file from the Experiment Manager toolbar or data browser.

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titleWhy are the design arrays of the occurrence missing?

Missing design arrays in your occurrence might mean that you did not tick the “Define dimension” checkbox during the experiment creation process in the Experiment Creation tool’s planting arrangement step.

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titleWhy am I getting an 'error' status after I upload my data collection file?

The status indicates that your upload transaction encountered some issues. You can delete ((blue star)) the upload transaction in the data browser and re-upload your data collection file.

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titleHow can I access the Analysis Request Manager tool?

This tool is part of the Breeding Analytics domain, which is separate from Core Breeding. You can access this via the Domain Shortcuts icon ((blue star)) in the Core Breeding menu bar and choose Analytics.

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titleWhy can't I commit my harvest data?

You can only commit your harvest if you have provided the following data required for each crop:

  • Rice

    • Crossing date for crosses

    • Harvest date for plots

  • Maize

    • Harvest date and harvest method for plots and crosses

  • Wheat

    • Harvest date and harvest method for plots and crosses

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New Features & Improvements

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titleWhere can I see EBS updates?

You can get the latest features, improvements, and bug fixes from the EBS Production Release Notes. Developments done for all EBS tools per version are regularly published in the resource.

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titleHow can I receive updates?

The updates are regularly communicated to EBS users through virtual and face-to-face information sessions. Email invitations are sent to participants ahead of time. As an EBS user, you can also be notified of any recent publication via email.

User Support

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titleI'm encountering an issue with the EBS - what do I do?

For bugs and feature requests, report your issue to the EBS Service Desk.

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titleWhere do I request for assistance when using the EBS?

If you want to have support or assistance as you use the EBS, report your issue to the EBS Service Desk.

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titleCan I request training on the EBS?

If you wish to have training for your group, you may send your request to the EBS Service Desk. Watch out also for our upcoming eLearning course which is part of our training initiative to get you equipped in the EBS.

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titleWhere can I get user support resources?

For everything you need to get started on the EBS, refer to our EBS Guide.

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titleWhere can we get updates on the EBS?

You may find the latest features, improvements, and fixes on the EBS on the EBS Releases Notes.

Not finding the help you need?

Reach us through the EBS Service Desk.

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